1. CRM in financial services: a practical guide to making customer relationship management work
Author: Foss, Bryan
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Financial services industry-- Customer services
Classification :
HG
173
.
F675
2002
2. Customer-centered telecommunications services marketing
Author: / Karen G. Strouse
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Telecommunication--Marketing,Customer relations.,Consumer satisfaction.,Competition, International.
Classification :
HE
,
7631
,.
S758
,
2004
3. Customer-centered telecommunications services marketing /
Author: Karen G. Strouse.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Competition, International.,Consumer satisfaction.,Customer relations.,Telecommunication-- Marketing.,BUSINESS & ECONOMICS-- Industries-- Media & Communications.,Competition, International.,Consumer satisfaction.,Customer relations.,TECHNOLOGY & ENGINEERING-- Telecommunications.,Telecommunication-- Marketing.
Classification :
HE7631
.
S758
2004eb
4. Customer-centered telecommunications services marketing
Author: Strouse, Karen G.
Library: Central Library and Documents Center of Industrial University of Khaje Nasiredin Toosi (Tehran)
Subject: Marketing ، Telecommunication,، Customer relations,، Consumer satisfaction,، Competition, International
Classification :
HE
7631
.
S758
5. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm
Author: Kaliym A. Islam
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Educational evaluation; Adult education; Business education,Education;Customer education;Customer experience;Customer loyalty;Financial services;Training measurement;Training return on investment
6. Open innovation in the financial services: growing through openness, flexibility and customer integration
Author: Daniel Fasnacht
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Financial institutions -- Management,Organizational change,Customer relations
Classification :
HG
173
.
F37
2009
7. Providing customer - oriented services in academic libraries
Author: / edited by christ pinder, and Maxine Melling
Library: National Library and Archives of Islamic Republic of Iran (Tehran)
Subject: Academic libraries - Great Britain - Management,Academic libraries - Customer services - Great Britain,Libraries and readers - Great Britain
Classification :
Z675
.
U5P7
8. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
Author: / Stamatis, D. H.
Library: Central Library, Center of Documentation and Supply of Scientific Resources (East Azarbaijan)
Subject: CONTROL SYSTEMS|ENGINEERING, INDUSTRIAL|ENGINEERING, MANUFACTURING&AUTOMATION
Classification :
E-BOOK
9. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring
Author: / Mellouk
Library: Central Library, Center of Documentation and Supply of Scientific Resources (East Azarbaijan)
Subject: ELECTRONIC& CONTROL SYSTEMS|ENGINEERING, ELECTRICAL &AUTOMATION
Classification :
E-BOOK
10. Quality of eCRM Services and Customer Satisfaction in Life Insurance Sector in India
Author:
Library: Insurance Research Institute Library (Tehran)
Subject:
11. Services marketing: integrating customer focus across the firm
Author: Alan Wilson ... ]et al.[
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: Marketing ، Service industries,، Customer services
Classification :
HD
9980
.
5
.
S45
2008
12. Services marketing: integrating customer focus across the firm
Author: / Valarie A. Zeithaml, Mary Jo Bitner
Library: Central Library and Archive Center of shahid Beheshti University (Tehran)
Subject: Service industries,Customer services,Marketing,-- Marketing
Classification :
658
.
8
Z48Si
2003
13. Services marketing: integrating customer focus across the firm
Author: Zeithaml, Valarie A.
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: Marketing ، Service industries,، Customer services,، Marketing
Classification :
HD
9980
.
5
.
Z45
2003
14. Services marketing: integrating customer focus across the firm
Author: Zeithaml, Valarie A.
Library: Central Library and Documents Center of Industrial University of Khaje Nasiredin Toosi (Tehran)
Subject: Marketing ، Service industries,، Customer services,، Marketing
Classification :
HD
9980
.
5
.
Z45
2003
15. Services marketing: integrating customer focus across the firm
پدیدآورنده : Zeithaml, Valarie A.
موضوع : ، Service industries-- Marketing,، Customer services,، Marketing
۳ نسخه از این کتاب در ۱ کتابخانه موجود است.
16. Services marketingl integrating customer focus across the firm
Author: Zeithaml, Valsrie A.
Library: (Semnan)
Subject: ، Service industries- Marketing,، Customer services,، Marketing
Classification :
HD
9980
.
5
.
Z45
17. The virtual customer: A new paradigm for improving customer relations in libraries and information
Author: Edited by Sueli Mara Soares Pinto Ferreira, Rejean Savard
Library: Library of Faculty of Psychology and Educational Sciences University of Tehran (Tehran)
Subject: Digital libraries-Customer services,Information services-Public relations
Classification :
ZA
4080
.
V5
2005
18. The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author: / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
Library: National Library and Archives of Islamic Republic of Iran (Tehran)
Subject:
19. The virtual customer: a new paradigm for improving customer relations in libraries and information
Author: edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: Public relations - Congresses ، Libraries,Management - Congresses ، Customer relations,Marketing - Congresses ، Information services,Congresses ، Internet access for library users
Classification :
Z
716
.
3
.
I45
2004
20. Training library staff and volunteers to provide extraordinary customer services
Author: /by Julie Todaro, Mark L.Smith.,تودارو,Todaro
Library: National Library and Archives of Islamic Republic of Iran (Tehran)
Subject: کتابخانهها,کتابخانهها و مراجعان,خدمات مشتری , -- آموزش حینخدمت
Classification :
Z
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